With this partnership, Classihy, the Portuguese startup that has developed an innovative feedback system focused on employee opinions, will now be able to send feedback requests to hotel guests automatically, through an integration with Host Hotel Systems.

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From now on, all hotel units that are already Host customers will be able to send feedback requests about the service provided and the members of their teams, automatically, during and after their stay. Through an automation system developed between the two companies, feedback requests can be sent automatically to all customers at the time the hotel defines (right after check-in, after 24 hours, for example). “The feedback requests, which take an average of 1 minute to answer, can consist of general questions about the experience and specific questions about each employee who was in contact with the guest. The results can be analyzed on a simplified dashboard and the 'complaints' can be sent in the form of an SMS alert to the head of reception or the general manager of the unit,” they explain.

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For Miguel Melo Ramos, co-founder of Classihy, “this is a tool that can help Hotel Units obtain valuable opinions from their guests, even before the end of the stay, which will avoid unpleasant surprises when they rate the Hotel on platforms such as Booking.com, Tripadvisor and others. This powerful tool will enable problems to be resolved in good time, higher levels of guest satisfaction to be achieved and consequently higher revenues for hotel units in the short, medium and long term.”

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For João Freitas of Host Hotel Systems, “Classihy closes an existing gap in the market, which is the lack of early feedback, which is fundamental for improving customer satisfaction and from the point of view of substantially more sustainable revenue”.