Capture feedback

Set up once and get eternal insights. Send automatic surveys via Email, SMS, QR code, Web, and App, monitoring metrics such as CSAT, NPS, and CES to track satisfaction in real time.

Understand feedback

Turn feedback into actionable and easy-to-understand insights to share with your team. Centralize all customer feedback and each online review into a single smart dashboard and uncover customer (dis)satisfaction factors using the analytical capabilities of our platform.

Share feedback

Amplify your online presence, increase traffic, improve search ranking, and demonstrate credibility by automatically distributing and sharing your reviews on platforms such as Google and TripAdvisor. Showcase the Customer Alliance widget directly on your website to build trust and boost conversions.

Act on feedback

With actionable insights and the AI Response Assistant, you can quickly respond with unique and personalized answers to customer feedback. Our feedback system ensures that everyone feels heard, helping you exceed expectations!

Automate data guest import

and sending surveys post-stay, during the stay, at the SPA, in the gym, at the restaurant, and in other areas to gather feedback at various touchpoints.

Increase SEO Rankings

with verified reviews on Google, TripAdvisor, and HolidayCheck, or by integrating Customer Alliance feedback on your own website.