Description
Customer Alliance makes it easy to capture, understand, share, and act on feedback and reviews.
Elevate your online visibility and manage customer feedback without putting in overtime.
Own your customer satisfaction and embrace efficiency with the all-in-one platform for customer reviews, surveys, and satisfaction metrics.
Benefits
Capture feedback
Set up once and get eternal insights. Send automatic surveys via Email, SMS, QR code, Web, and App, monitoring metrics such as CSAT, NPS, and CES to track satisfaction in real time.
Understand feedback
Turn feedback into actionable insights and share them easily with your team. Centralize all customer feedback and reviews in one smart dashboard, uncovering (dis)satisfaction factors through our platform's powerful analytics.
Share feedback
Boost your online presence, traffic, and search ranking by automatically sharing reviews on platforms like Google and TripAdvisor. Use the Customer Alliance widget on your site to build trust, showcase credibility, and increase conversions.
Act on feedback
With actionable insights and the AI Response Assistant, you can quickly respond with unique and personalized answers to customer feedback. Our feedback system ensures that everyone feels heard, helping you exceed expectations!
Automate data guest import
and sending surveys post-stay, during the stay, at the SPA, in the gym, at the restaurant, and in other areas to gather feedback at various touchpoints.
Increase SEO Rankings
with verified reviews on Google, TripAdvisor, and HolidayCheck, or by integrating Customer Alliance feedback on your own website.
Category
Reputation Management
Status
Online
Connection Type
1-way
Partner's website
www.customer-alliance.com
