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Description
Guestdash is an AI-powered guest journey platform that uses autonomous agents to understand guest messages in any language and across any channel, automating communication and operational workflows for hotels. Our system centralizes all guest interactions, intelligently classifies each request, and seamlessly integrates with existing PMS, maintenance, housekeeping, F&B and CRM systems. Hotels can configure personalised communication flows, trigger automated messages at the right moment, and create guest segments and personas based on PMS data. A built-in Service Hub routes tasks to the correct department or executes them end-to-end through system integrations — from maintenance tickets to room-service orders. With additional modules such as amenity bookings and custom surveys, Guestdash offers a complete, integrated solution to increase efficiency, reduce workload and elevate the guest experience from pre-stay to checkout.
Benefits
Increased Revenue Opportunities
Delivers personalised, automated messages at the right moment – boosting upselling, ancillary sales, amenity bookings and direct revenue.
Seamless System Integration
Synchronises guest data, reservations and service requests with Host PMS, ensuring consistent information across departments and eliminating double work.
Higher Guest Satisfaction
Provides fast, multilingual and channel-agnostic communication through AI agents, improving response speed, clarity and service experience from pre-stay to checkout.
Reduced Errors and Service Delays
Automatically opens tasks in the correct Host PMS modules (housekeeping, maintenance, F&B), ensuring nothing is lost and every request is executed reliably.
Better Team Productivity
Centralises communication into one Service Hub integrated with Host PMS, allowing teams to focus on high-value tasks instead of repetitive administrative work.
