Description
HiJiffy, founded in 2016, develops conversational AI for hospitality. Its Guest Communications Hub boosts revenue through direct bookings and upselling. With a voice assistant launched in 2022 and a GPT-4 chatbot in 2023, it serves over 1,800 hotels globally.
Benefits
Improve Guest Experience
This collaboration is a key advancement for hoteliers looking to elevate the guest experience with technology. It transforms milestones like bookings and check-ins into valuable communication opportunities, enhancing engagement and service delivery.
Maximizing Efficiency
The integration enables hotels to utilize reservation data from HOST, maximizing HiJiffy’s Guest Communications Hub. This allows for personalized messaging campaigns that enhance the guest experience and make their stay more memorable.
Unlock New Opportunities
This unlocks opportunities to boost ancillary revenue by enabling hotels to respond to guests' needs with timely, personalized offers. Targeted upsell offers can be delivered when guests are most engaged, significantly increasing conversion rates.
Relevant Communications
Additionally, it enhances the guest experience by providing timely, relevant communication, ensuring guests feel recognized and valued throughout their stay.
Communication between Hoteliers and Guests
Finally, through Host PMS, HiJiffy collects guests' contact information and enables communication between hoteliers and guests, responding, via AI, to inquiries in over 130 languages, 24/7, reducing pressure on the hotel team.