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Description
HiJiffy, founded in 2016, develops advanced conversational AI for hospitality. Its Guest Communications Hub, powered by Aplysia OS, enhances revenue through direct bookings and upselling, while automating tasks to reduce costs and staff shortages. In December 2022, HiJiffy launched the first voice assistant specialized in hospitality, handling complex voice interactions and offering multilingual, human-like responses. In March 2023, HiJiffy introduced the first hotel chatbot powered by GPT-4, revolutionizing guest inquiries with unmatched precision. Over 1,800 hotels in 50+ countries use HiJiffy's omnichannel solution to enhance guest communication. HiJiffy's AI covers the entire guest journey, automating 85% of queries in 130+ languages across multiple channels, 24/7. It assists with bookings, check-ins, and service requests during the stay, and integrates with hotel systems for seamless management. Hotels can also run upselling campaigns and collect guest reviews effortlessly at departure, optimizing satisfaction and revenue.
Benefits
Improve guest experience
This collaboration represents a pivotal advancement for hoteliers seeking to elevate the guest experience through cutting-edge technology. It enables hoteliers to transform key guest milestones, such as confirmed bookings or check-ins, into valuable communication opportunities, fostering deeper engagement and enhancing service delivery.
Maximizing efficiency
The integration allows hotels to better utilize reservation data saved in HOST, maximizing the effectiveness of HiJiffy’s Guest Communications Hub. As a result, HiJiffy can create personalized messaging campaigns that enhance the guest experience and make their stay more memorable.
Unlock new opportunities
Unlocks new opportunities to increase ancillary revenue by enabling hotels to respond to guests' immediate needs with personalized offers at the right moment. Hotels can deliver targeted upsell offers and services precisely when guests are most likely to engage, significantly boosting conversion rates.
Relevant communications
Additionally, it enhances the guest experience by providing timely, relevant communication, ensuring guests feel recognized and valued throughout their stay.
Communication between hoteliers and guests
Finally, through Host PMS, HiJiffy collects guests' contact information and enables communication between hoteliers and guests, responding, via AI, to inquiries in over 130 languages, 24/7, reducing pressure on the hotel team.
